Your privacy matters to helpslo. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your information as a player in the Philippines.
1.1 This Privacy Policy ("Policy") describes how helpslo ("helpslo," "we," "us," or "our") collects, uses, stores, and discloses personal information obtained from players and visitors ("you") who access or use the helpslo website and gaming platform (the "Platform").
1.2 helpslo is committed to protecting your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.
1.3 By registering an account or using the helpslo Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform.
1.4 This Policy should be read together with the helpslo Terms & Conditions, which govern your use of the Platform.
2.1 Registration and Identity Data: When you create a helpslo account, we collect your full legal name, date of birth, nationality, residential address, email address, and Philippine mobile number. This information is required to verify your identity and comply with PAGCOR regulatory obligations.
2.2 Verification Documents: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, helpslo may collect copies of government-issued identification (such as a Philippine passport, SSS ID, UMID, or driver's license), proof of address, and source-of-funds documentation.
2.3 Financial Data: We collect information about your deposits, withdrawals, and transaction history on the Platform, including GCash account references, PayMaya account references, BPI, BDO, or Metrobank account details (masked), and transaction amounts in Philippine Peso (PHP).
2.4 Gaming Activity Data: We record your game history, wager amounts, win/loss records, session durations, and responsible gaming tool usage (such as deposit limits and self-exclusion requests).
2.5 Technical and Device Data: We automatically collect your IP address, browser type and version, operating system, device identifiers, time zone, and pages visited on the Platform. This data is used for security, fraud prevention, and platform optimization.
2.6 Communications Data: We retain records of your communications with helpslo support, including live chat transcripts, email correspondence, and any feedback or complaints you submit.
2.7 Marketing Preferences: If you opt in to marketing communications, we record your preferences and the communications we have sent you.
3.1 Directly from you: Most personal data is collected directly when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or respond to a survey or promotion.
3.2 Automatically: Technical and device data is collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access the Platform. See Section 8 for more detail on cookies.
3.3 From third parties: We may receive data from identity verification service providers, payment processors (such as GCash and PayMaya), fraud detection services, and regulatory bodies where required by law.
4.1 helpslo uses your personal data for the following purposes:
4.2 helpslo will not use your personal data for any purpose incompatible with those listed above without first obtaining your consent or as otherwise required by law.
5.1 helpslo processes your personal data on the following legal bases under the Data Privacy Act of 2012:
6.1 helpslo does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
6.2 We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
6.3 All third parties with whom helpslo shares personal data are required to maintain appropriate security standards and to use the data only for the specified purpose.
7.1 helpslo retains your personal data for as long as your account is active and for a period of at least five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
7.2 Where data is no longer required for regulatory or legal purposes, helpslo will securely delete or anonymize it in accordance with our internal data retention schedule.
7.3 Communications data (support chat transcripts, emails) is retained for a minimum of two (2) years for quality assurance and dispute resolution purposes.
8.1 helpslo uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your session, and analyze usage patterns. Cookies are small text files stored on your device by your browser.
8.2 The types of cookies used on helpslo include:
8.3 You may manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may impair your ability to use the helpslo Platform.
9.1 helpslo implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to personal data, regular security audits and penetration testing, and multi-factor authentication for account access.
9.2 While helpslo takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your helpslo login credentials confidential. If you suspect unauthorised access to your account, contact our support team immediately.
9.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, helpslo will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 16-03.
10.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by helpslo:
10.2 To exercise any of these rights, please contact the helpslo Data Protection Officer via the contact details in Section 14. helpslo will respond to verified requests within thirty (30) days in accordance with NPC guidelines.
10.3 Please note that certain rights may be limited where helpslo is required to retain or process your data to comply with PAGCOR regulations, AML obligations, or other applicable Philippine law.
11.1 The helpslo Platform is strictly for persons aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. helpslo does not knowingly collect personal data from individuals under the age of 21.
11.2 If helpslo discovers that personal data has been collected from a person under 21, the account will be immediately suspended, the data will be deleted, and any balance will be handled in accordance with applicable regulatory requirements.
11.3 If you believe a minor has registered on the helpslo Platform, please contact our support team immediately so that we can take appropriate action.
12.1 helpslo primarily processes and stores personal data within the Philippines. Where data is transferred to service providers located outside the Philippines (for example, cloud infrastructure providers), helpslo ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses consistent with NPC requirements.
12.2 helpslo will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.
13.1 helpslo may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or Platform features. Material changes will be communicated to registered players via email or a prominent notice on the Platform at least seven (7) days before taking effect.
13.2 The date of the most recent revision is displayed at the top of this Policy. Your continued use of the helpslo Platform after the effective date of any revision constitutes your acceptance of the updated Policy.
14.1 If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern, please contact the helpslo Data Protection Officer:
14.2 If you are not satisfied with helpslo's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information on how to file a complaint is available on the NPC's official website.
Beyond the legal text, here is what helpslo's privacy commitments mean for you in practice.
All data transmitted between your device and helpslo is protected by SSL/TLS encryption. Your account credentials, payment details, and personal information are never sent in plain text.
Only authorised helpslo personnel with a legitimate need can access your personal data. Role-based access controls and audit logs ensure accountability at every level of our organisation.
helpslo does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate your account, process payments, and comply with Philippine regulations.
helpslo's data practices are fully aligned with Republic Act No. 10173 (Data Privacy Act of 2012) and the guidelines of the National Privacy Commission of the Philippines.
Access, correct, or delete your data at any time. helpslo responds to verified data rights requests within 30 days. Your right to privacy is not a formality — it is a core part of how we operate.
helpslo only sends promotional communications where you have explicitly opted in. You can update your marketing preferences or unsubscribe at any time through your account settings.
Now that you know how helpslo handles your personal data, you can play knowing your information is in safe hands. Sign in to your account or explore the full helpslo casino experience — PAGCOR regulated, DPA compliant, 21+ only.
21+ only. Play responsibly. PAGCOR regulated.